We strive to provide you with high-quality solutions and exceptional customer service. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued.
Our refund policy applies to paid Towerfleet Associates services and excludes any free or trial services.
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To request a refund, you must submit a written refund request via email or our designated customer support channel.
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Your refund request should include relevant details such as the project description, invoice number, and a clear explanation of the reason for the refund request.
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Refund requests must be submitted within 30 days of the project initiation date.
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Non-Delivery: If we fail to deliver the completed project within the agreed-upon timeframe and are unable to provide a reasonable resolution or alternative arrangement, you may be eligible for a full refund.
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Unsatisfactory Results: If the delivered project does not meet the specifications outlined in the initial agreement and subsequent revisions fail to rectify the issues, you may request a partial or full refund based on the extent of the unsatisfactory results.
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Technical Issues: In the event of significant technical issues that prevent the project from being completed or implemented as intended, you may be eligible for a partial or full refund.
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Upon receipt of your refund request, we will review the details provided and assess the eligibility for a refund.
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We reserve the right to request additional information or clarification to evaluate the refund request thoroughly.
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If your refund request is approved, we will process the refund within 5-7 business days using the original payment method unless otherwise agreed upon.
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The refund amount will be determined based on the specific circumstances of each case.
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If a partial refund is approved, the amount will be determined by deducting the value of any completed work or services rendered up to the point of the refund request.
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In certain cases, we may offer alternative resolutions, such as additional revisions or credits, instead of a monetary refund.
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Any third-party costs, licenses, or services procured on your behalf for the project will not be eligible for a refund.
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If you have approved and authorized the use of any external resources or services, their costs will be non-refundable.
Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
If you have any questions or require further assistance regarding our refund policy, please contact us at [email protected]. We will make every effort to address your concerns.
